We're Woven Differently
The Recasens USA tagline, "We're Woven Differently" represents more than our outstanding product quality. It also refers to our unique and passionate commitment to open communication and partnership with our customers. When doing business with Recasens USA you can expect
- A high level of personalized service
- A commitment to integrity and partnership
- A focus on communication and collaboration
- Expectations and requirements are discussed and mutually understood
- Transparency in our process of ordering and delivering products
- Stakeholders are involved in decision-making
- Information about customer needs is collected and reviewed including:
•current inventory
•anticipated purchasing trends
•color selection
•issues with previous suppliers you want to eliminate
Our company is organized to be highly collaborative. Our company is structured to deliver on these expectations. All of our teams work in partnership, from customer service to production to accounting. This allows customers to place orders quickly and easily, directly communicate their needs to the appropriate departments and get questions and issues resolved quickly. It also means we have the flexibility to customize distributor collections, sample cards, books and web catalogues for those companies who need that service. And, because we work closely with our mill and design division, we can develop new colors and styles for out of the ordinary projects, or large customers who need a particular item added to their line.
Customer service is also committed to managing the basics of daily order processing communication by confirming orders, estimating ship dates and forwarding either by email or fax, shipment bills of lading prior to shipment arrival.
Our long history and presence in the international marketplace, our full line of extraordinary high-performance products and our focus on service, collaboration and integrity, really makes Recasens USA truly “woven differently” than others in the industry today.
©Recasens USA 2007